Refund policy

At Jiju's Gourmet, we prioritize your satisfaction and strive to provide you with the best experience possible when purchasing our high-quality bottled products. Please review our comprehensive refund policy below to understand your rights and responsibilities:

  1. Refund Eligibility:

    • Refunds are strictly available for items that are either damaged during delivery or if you receive an incorrect item.
    • To qualify for a refund, you must notify us on the same day of delivery if there is an issue with your order.

  2. Reporting Damages or Incorrect Items:

    • If you receive a damaged product or an incorrect item, please contact us immediately at indoamericancateringservices@gmail.com.
    • Include your order number, a detailed description of the issue, and clear supporting images.
    • Our team will promptly review your claim. If eligible, we will process either a replacement or a refund.

  3. Handling Refused Deliveries (Prepaid Orders):

    • If you refuse to accept a prepaid order at the time of delivery, we will make 2-3 reattempts to deliver the package.
    • After unsuccessful delivery attempts, the package will be returned to us by the delivery partner.
    • Once the package is returned, we will hold the order until the customer clears any additional shipping charges incurred due to the failed delivery attempts.
    • The order will then be reshipped to the customer once these additional charges are paid.
    • Please note that in cases of refused deliveries, no cancellation, return, or refund will be processed, regardless of the reason for refusal.

  4. Customer Responsibility:

    • It is crucial that you carefully read all our policies and product descriptions before placing an order.
    • If you have any doubts or questions about our products or policies, we encourage you to contact us at indoamericancateringservices@gmail.com before finalizing your order.
    • Our product descriptions provide detailed information to help you make an informed decision. Any oversight or failure to read these details does not qualify as grounds for cancellation, return, or refund.
    • We encourage you to double-check your order before confirming it to avoid any misunderstandings or issues post-purchase.

  5. Refund Process:

    • Once a refund is approved due to damage or an incorrect item, we will process the refund to the original payment method used for the purchase.
    • Depending on your payment provider, please allow some time for the refund to be reflected in your account.

  6. Contact Us:

    • For any further questions or concerns, please contact us at indoamericancateringservices@gmail.com.
    • Our dedicated customer support team is ready to assist you with any issues related to your purchase.

Please be aware that this refund policy is specific to Jiju's Gourmet bottled products and is subject to change without prior notice. We recommend that you review this policy periodically to stay informed about any updates.

Compliance and Governing Law: This refund policy is governed by the laws of the state of California. We strive to ensure that our policy complies with all relevant consumer protection laws, both at the federal level and within the state of California. For customers located outside of California, this policy remains applicable under the governing law of California. By making a purchase from Jiju's Gourmet, you agree to adhere to this policy and acknowledge that any disputes will be resolved in accordance with California law.

Limitation of Liability: Jiju's Gourmet's liability is limited to the purchase price of the item in question. We are not responsible for any incidental or consequential damages arising from the sale, use, or inability to use any product purchased from us.